Chic Merch shipping policy

Thank you for shopping at Chic Merch (chic-merch.com). We want to ensure you have an exceptional shopping experience from the moment you browse our storefront to the day your products arrive. Below you will find our comprehensive shipping and returns guidelines.

Part 1: Shipping Policy

1. Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your payment is confirmed.
You will receive a notification email containing your tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

We ship domestically and internationally using trusted courier partners. Shipping rates vary based on your location and order volume:

Standard Shipping: Estimated delivery within 5 to 10 business days.
Express Shipping: Estimated delivery within 2 to 5 business days.
Final shipping rates are calculated dynamically at checkout before you complete your purchase.

3. Order Tracking & Delivery Issues

Tracking: Once your order leaves our facility, you can monitor its progress using the tracking link provided in your shipment email.
Address Errors: Please double-check your shipping details during checkout. Chic Merch is not responsible for deliveries lost or delayed due to incorrect or incomplete addresses provided by the buyer.
Damaged or Missing Packages: If your tracking link shows your package was delivered but you cannot find it, please contact us within 48 hours at chicmerchv@gmail.com so we can launch an inquiry with the carrier.

Part 2: Refund & Return Policy

Due to the hygiene and personal safety nature of skincare, cosmetic, and body care items, our return guidelines are structured to protect all consumers.

1. Returns Window

We offer a 14-day return window for items that are completely unopened, unused, and in their original sealed packaging.
If 14 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.

2. Non-Returnable Items

To comply with global health and safety standards, we cannot accept returns or issue refunds for:

Products that have been opened, unsealed, or had their protective labels tampered with.
Products showing any signs of physical use or testing.

3. Defective, Damaged, or Incorrect Items

If your order arrives damaged during transit or you receive the incorrect product, we will fix it immediately.

Contact us via email within 48 hours of delivery.
Include your Order Number and clear photographic proof of the damaged or incorrect item.
Once verified, we will issue a replacement or a full refund at no additional cost to you.

4. How to Initiate a Return

Email our support team at chicmerchv@gmail.com with your order details and reason for return.
If approved, we will provide you with the return shipping address and instructions.
Note: Customers are responsible for paying their own return shipping costs unless the return is due to a broken or incorrect item sent by us. We highly recommend using a trackable shipping service.

5. Refund Processing

Once your return item is received and thoroughly inspected by our warehouse team, we will send you an email notification regarding the approval or rejection of your refund.